Communicating With Confidence
Here are my three “insider” tips to start building your confidence as a communicator::
- Preparation, preparation, preparation: this sounds pretty basic, but how many of us really take the time to prepare, no matter how trivial the communication may seem? Whether it is a formal presentation, regular staff meeting or a 1:1 with your manager: know your audience, research the topic(s), and think about the desired outcome: what do you want to have achieved when the meeting is over? Prepare and plan from that point
- Use powerful words and tone: avoid starting sentences with I think; instead use the more powerful I know, I believe, I am confident that, to show sureness in what you are saying. And don’t end your sentences with your voice raised! So many of us do that, and it appears that we are asking for reassurance and uncertain of our position
- Make eye contact: we all know the effective use of eye contact to establish credibility and connection with our audience, yet many of us look down, away, or over the heads of people with whom we are speaking. Practice establishing eye contact at the beginning of a conversation and try to maintain it until there is a natural pause in the conversation
Also – ask for feedback. Share with a friend or colleague that you are working on improving your communications skills and ask them to observe you in a meeting and share feedback later.
Preparation, practice and knowing your desired outcome in any situation will help you build your skills as a confident communicator and advance your career.