Confidence Can Mean More Than Expertise

Posted March 15, 2013 by Marcy Twete in On the Ladder

If you’re anything like me, you’re baffled by the fact that political pundits who yell seem to be much more popular than political pundits who don’t. Even Rachel Maddow admitted in the film “Miss Representation” that if she yells the same dialogue one day that she calmly delivered the day before, she’s sure to get “double the ratings.” I’ve always wondered, but now I know – it’s because Americans value confidence far more than we value expertise.

Big thanks to Eric Barker and his Business Insider article that brought this incredible statistic and study to my attention:

The research, by Don Moore of Carnegie Mellon University in Pittsburgh, Pennsylvania, shows that we prefer advice from a confident source, even to the point that we are willing to forgive a poor track record. Moore argues that in competitive situations, this can drive those offering advice to increasingly exaggerate how sure they are. And it spells bad news for scientists who try to be honest about gaps in their knowledge.

In Moore’s experiment, volunteers were given cash for correctly guessing the weight of people from their photographs. In each of the eight rounds of the study, the guessers bought advice from one of four other volunteers. The guessers could see in advance how confident each of these advisers was (see table), but not which weights they had opted for.

From the start, the more confident advisers found more buyers for their advice, and this caused the advisers to give answers that were more and more precise as the game progressed. This escalation in precision disappeared when guessers simply had to choose whether or not to buy the advice of a single adviser. In the later rounds, guessers tended to avoid advisers who had been wrong previously, but this effect was more than outweighed by the bias towards confidence.

Does this teach us to yell all the time? No. But if there’s anything you can take away, it’s this: Speak clearly, with confidence, even if you don’t know you’re right, and especially when trying to persuade others. Confidence wins.

About the Author

Marcy Twete

Marcy Twete is a career fundraiser turned corporate responsibility executive, a career and networking expert and the author of the book "You Know Everybody! A Career Girl’s Guide to Building a Network That Works."